Terms & Conditions

1. About Us

This website operates as an independent Tata Play dealer/DSA partner providing assistance for Tata Play DTH connections, recharges, upgrades, and related services.

We are not the official corporate website of Tata Play.

2. Services Offered

We may provide:

• Tata Play new DTH connections
• HD & 4K setup assistance
• Recharge support
• Channel package guidance
• Installation coordination
• Customer support assistance

All services are subject to availability and Tata Play policies.

3. Order & Booking Policy

• Orders placed through our website are subject to confirmation.
• Installation timelines may vary depending on location and technician availability.
• We reserve the right to refuse or cancel any booking without prior notice.
• Prices and offers may change without notice.

4. Payments

• Payments made on the website must be completed through authorized payment methods.
• Customers are responsible for providing accurate payment details.
• We are not liable for failed transactions caused by banks, payment gateways, or technical issues.

5. Installation & Activation

• Installation is subject to technical feasibility and service coverage.
• Customers must provide correct address and contact details.
• Activation may require KYC verification as per applicable regulations.

6. Cancellation & Refund

• Refund and cancellation requests are handled on a case-by-case basis.
• Approved refunds may take 7–10 working days to process.
• Installation charges or service visit charges may be non-refundable in certain cases.

7. Customer Responsibilities

By using this website, you agree:

• To provide accurate information
• Not to misuse the website
• Not to attempt unauthorized access or fraudulent activities
• To comply with all applicable Indian laws

8. Intellectual Property

All logos, trademarks, and brand names including Tata Play belong to their respective owners. Unauthorized copying, reproduction, or misuse of website content is prohibited.

9. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for their content, policies, availability, or transactions made outside our platform.

10. Limitation of Liability

We shall not be held responsible for service interruptions, delayed installations, technical failures, signal issues, third-party service problems, or losses arising from the use of this website.

11. Privacy Policy

Your use of this website is also governed by our Privacy Policy.

12. Modifications

We reserve the right to modify these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of updated terms.

13. Governing Law

These Terms & Conditions shall be governed by the laws of India. Any disputes shall fall under the jurisdiction of Indian courts.